Meet the Team

Our great staff team comprises dedicated, friendly, compassionate carers providing 24 hr personalised care to look after your individual needs. We invest in our staff and they have high levels of training, together with a genuine care for, and understanding of, each resident’s specific needs, concerns or desires.

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Vishnu Puthiyottil

Home Manager

Vishnu has been working in care for 7 years and ensures that the day to day operation of the care home runs smoothly at all times.  His main priority is to ensure that all residents at Margaret House feel safe and exceptionally well cared for 24 hours a day.  He completely understands the trust that families place in us and ensures that at all times as well as having a warm and welcoming home-from-home atmosphere, the home is also open, transparent and honest in everything that we do.

Jaqueline Hache

Deputy Home Manager

Jaqueline or ‘Jax’ as she is known, has over 15 years’ experience in care.  She ensures that Margaret House always offers a welcoming, homely environment with a happy and relaxing atmosphere and takes the lead managing the care team on a day to day basis.

 

Lea-Ann Smith

Social and Wellbeing Manager

Lea-Ann, is a serial award winning Manager.  She was a finalist at the Great British Care Awards 2023,  a Finalist for the 2022  Herts Care Providers Care Team of the Year, winner of the 2020 Apetito Enhancing Health and Wellbeing Award,  Finalist for ‘Care Employee of the Year’ at the Caring UK Awards 2019 and the winner of the 2018 Herts Care Providers Award for  ‘Compassion in Care’.  She and her team are passionate about their roles and are always looking for new and interesting activities for residents to enjoy, ensuring that a wide variety of both group and one to one wellbeing  activities take place.  Lea-Ann makes it her mission to find out what each resident personally likes and enjoys, to ensure that our wellbeing programme caters to everyones individual’s needs.

Claire Baker

Home Administrator

Claire, who is based at Reception, looks forward to welcoming you to the home when you visit.   She is always smiling and cheerful and if she can’t answer any questions you may have herself, will always know who to direct you to who can help.

Infection Prevention and Control
6 January 2022