Our great staff team comprises dedicated, friendly, compassionate carers providing 24 hr personalised care to look after your individual needs. We invest in our staff and they have high levels of training, together with a genuine care for, and understanding of, each resident’s specific needs, concerns or desires.
Proprietor
Thomas has a lifetimes’ experience in the care industry, having been bought up in the business originally started by his parents. He is passionate about elderly care and ensuring that Margaret House remains at the forefront of best practices in both residential and dementia care.
Registered Manager
Gail has an extensive background in customer service and ensures that the day to day operation of the care home runs smoothly all the time. Under her management, Margaret House has won the award for ‘Best Large Business in Royston’ twice in a row, in 2020 an ‘Outstanding Achievement’ award and in 2021the Best Initiative in Care Award at the National Caring UK Awards. .
Care Manager
Isabelle has over 12 years of working in dementia and elderly care. She has a wealth of experience that she brings to ensure that Margaret House is always a welcoming, happy and caring place for every resident that lives here and also their families. Her care and commitment to all the residents and their relatives is clearly seen throughout the home.
Home Services Manager
Sam has over 25 years’ experience in business operations and marketing. Her background includes running a successful market research company which specialised in health and social care research as well as working with the charity ‘Stepping out with Carers’. She is the first point of contact for anyone enquiring about the home.
Deputy Manager
Amanda, or ‘Mands’ as she likes to be known, has over 20 years experience of working in elderly care. She shares Isabelle’s commitment that Margaret House will always be a welcoming, happy and caring place for every resident and their families and that each resident is treated as a true individual and their specific needs, likes and dislikes are taken into account and met.
Social and Wellbeing Manager
Lea-Ann, who together with her team, is a Finalist for the 2021/22 Herts Care Providers Care Team of the Year, she also won the 2020 Apetito Enhancing Health and Wellbeing Award, was a Finalist for ‘Care Employee of the Year’ at the Caring UK Awards 2019 and the winner of the 2018 Herts Care Providers Award for ‘Compassion in Care’. She is passionate about her role and always looking for new and interesting activities for residents to enjoying ensuring that a wide variety of both group and one to one wellbeing activities take place. She finds out what each resident personally likes and enjoys, to ensure that our wellbeing programme caters to each individual’s needs.
Kitchen Manager
Sue has over 20 years catering experience. She provides a seasonally changing, nutritionally balanced and delicious menu, as well as special meals across the year showcasing different cuisines, such as ‘Taste of Italy’. Sue and the team are happy to provide individual menus to meet any specific dietary requirements.
Housekeeping Manager
Patricia ensures that the housekeeping team keep Margaret House spotlessly clean and tidy at all times and that it is always an inviting place for people to live or to visit.